Interview Structure

A candidate just scheduled a Palantir Technologies FDSE mock interview with coach BVVVGB.

Interview Structure for AWS Cloud Support Engineer

Amazon Web Services (AWS) is the global market leader in the Cloud business, providing on-demand cloud computing platforms and APIs to individuals, companies, and governments. This role involves assisting a variety of clients in utilizing AWS's growing set of services.

Role and Responsibility

• Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide solutions to customer needs.
• Interact with leading engineers globally.
• Partner with Amazon teams to resolve customer issues.
• Drive projects to enhance support-related processes and customer experiences.
• Write tutorials and technical articles for the developer community.
• Work on complicated customer problems that span multiple AWS services.

Skills/Qualifications Required

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• Minimum 3 years of experience in a relevant technical position.
• Knowledge of Database Fundamentals and troubleshooting in Relational Databases (MySQL, PostgreSQL, Oracle, SQLServer) OR open source products like Elasticsearch and Solr.
• Experience with Business Analytics applications and support concepts.
• Familiarity with System Administration and troubleshooting with Linux or Microsoft Windows Server.
• Understanding of Networking concepts and troubleshooting (TCP/IP, DNS, etc.).
• Experience in a customer support environment.
• Familiarity with data warehousing and ETL processes.
• Knowledge of Cloud Computing concepts.
• Experience with at least one programming language (Python, R, Ruby, Go, Java, .NET, JavaScript).

AWS Cloud Support Engineer Salary

• Entry-level: USD 92,000
• Senior positions: USD 138,000
• Median salary: USD 115,000 (Base: USD 70,000, Stock: USD 30,000, Bonus: USD 15,000)

Interview Process

Typically, the interview process consists of:

• Phone Screen
• Onsite Round

Overview of Phone Screen

30-minute interview with the hiring manager to assess cultural and experiential fit. Questions will focus on resume experience and foundational knowledge in OS and Networking.

Tips for Phone Screen

• Revise your CV thoroughly.
• Prepare answers for questions about your motivation for the role.

Onsite Round Details

The onsite round consists of 4 technical interviews and 1 HR round:

• Operating System (OS) & Networking
• Database Management System (DBMS)
• Data Structures
• HR Round

Interview Questions

Operating System (OS) & Networking

• What is context switching? When does it occur?
• Explain demand paging.
• What are the benefits of multi-threaded programming?
• Describe deadlocks and their conditions.

Database Management System (DBMS)

• How does DBMS outperform traditional file-based systems?
• Differentiate between clustered and non-clustered indexes.

Data Structures

• Write a function to find the missing number in an array of 1 to 100.
• Algorithm to find the largest and smallest number in an unsorted array.

HR Round Questions

• Where do you see yourself in 5 years?
• What motivates you to work in Cloud Support Engineering?
• Give an example of a time when you did not meet a client’s expectation and how you rectified it.

Conclusion

Following the tips and guidelines outlined can help you prepare thoroughly for your AWS Cloud Support Engineer interview.