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Software Engineer

Decomposition

• Product Architecture
• System Design
• Technical Discussion

Date: 2 days ago
Question: Detail the backend logic for handling heavy media attachments alongside standard text messages.
Was asked at: Garmin

Customer Experience Lead

Customer Service Representative

• Problem Solving
• Role Related Knowledge
  Date: 23 days ago
  Question: Imagine a Garmin customer showing interest in a basic plan of our service. How would you guide them toward considering a premium version?
  Was asked at: Garmin
  Amazon
  Asana

Answer: By understanding the clients needs through data analytics, active listening as well as spot usage patterns like underutilized features and recognize key movements in clients post sale to offer relevant, value-driven upgrades that solve problems and not just push product(s).

Customer Experience Lead

Customer Service Representative

• Problem Solving
• Situational Date: a month ago
  Question: What actions would you take to address and resolve an issue where a server outage impacts multiple Garmin customers?
  Was asked at: Garmin
  Apple
  Instacart

Answer:

1. Redirect the traffic to another server, i.e., work with engineering to resolve the issue ASAP.
2. Reach out to customers to acknowledge the issue and possibly share when the issue will be fixed.
3. Avoid issues in the future; work with stakeholders to have mechanisms in place.

Customer Experience Lead

Role Related Knowledge

• Behavioral Date: 3 months ago
  Question: What role do communication, trust, and delivering consistent value play in your strategy for building long-term customer relationships?
  Was asked at: Garmin

Customer Experience Lead

Customer Service Representative

• Role Related Knowledge
• Technical
  Date: 3 months ago
  Question: A key customer at Garmin has shown declining usage patterns over the last quarter. How would you measure their health and propose solutions?
  Was asked at: Garmin
  Amazon
  Flexport

Answer: So for us, we have internal questions for internal customers and external customers and primarily we have internal customers. We can measure the health and propose solutions by first determining declining ABCs through internal data by region, by market, and by product...

Customer Experience Lead

Role Related Knowledge

• Situational Date: 3 months ago
  Question: What’s your go-to way of telling the product team about things customers are struggling with?
  Was asked at: Garmin

Software Engineer

Coding

Date: 3 months ago
Question: Search a 2D matrix where each row and column is sorted.
Write an efficient algorithm that searches for a value target in an m x n integer matrix. Integers in each row are sorted, and the first integer of each row is greater than the last integer of the previous row.
Was asked at: Garmin

Software Engineer

Coding

Date: 4 months ago
Question: Merge two sorted arrays into one sorted array.
You are given two integer arrays nums1 and nums2, sorted in non-decreasing order, and two integers m and n, representing the number of elements in nums1 and nums2 respectively.
Was asked at: Garmin

Software Engineer

System Design

Date: 4 months ago
Question: Develop a solution for instant processing of e-commerce purchases.
Was asked at: Garmin

Software Engineer

System Design

• Technical Discussion Date: 4 months ago
  Question: Detail a time you had to sacrifice strict data consistency to keep a critical service online.
  Was asked at: Garmin

All interview questions are submitted by recent Garmin candidates, labelled and categorized by Prepfully, and then published after verification by current and ex-Garmin employees.